Legal & Compliance

Previous announcements

1 December 2023

Per this Legal Announcement as herewith duly provided at the website of Leaseweb (https://www.leaseweb.com/legal/sales-contract)  and per short legal announcement in the Customer Portal to all Customers, the following B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 December 2023 as notified below. 

Such amendments consist of the followings: 

• As per 1 December 2023, Leaseweb Asia Pacific Pte. Ltd. formally changed its name to Leaseweb Singapore Pte. Ltd. Since this is only a formal company name change, Leaseweb Singapore Pte. Ltd. will continue to be the existing supplier of the Services hosted in Singapore and the entity details (such as the address, tax registration number, ACRA BIZZ number and bank details) will remain the same. 

These Leaseweb B2B Sales Contract Schedules, consisting of Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per 15 December 2023 to all Sales Contracts and Service Orders taken into account the required notice period of fourteen (14) days. Please see  https://www.leaseweb.com/legal/sales-contract  for more information. 

1 November 2023

Per this Legal Announcement as herewith duly provided at the website of Leaseweb (https://www.leaseweb.com/legal/sales-contract)  and per short legal announcement in the Customer Portal to all Customers, the following B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 November 2023 as notified below. 

Such amendments - including minor edits for your ease of reading and to optimize clarity and transparency – consist of the following clauses for the Customers benefit: 

• Enhancements have been added to “Delivery Date” and “Estimated Delivery Time” (Defined terms of the Sales Terms and Conditions); and
• The Sales Contract Modification Procedure has been updated to provide more flexibility for Services’ renewals (Clause 5.1-5.3 of the Sales Terms and Conditions). 

These Leaseweb B2B Sales Contract Schedules, consisting of Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per November 15, 2023 to all Sales Contracts and Service Orders taken into account the required notice period of fourteen (14) days. Please see  https://www.leaseweb.com/legal/sales-contract  for more information. 

1 October 2023

Per this Legal Announcement as herewith duly provided at the website of Leaseweb (https://www.leaseweb.com/legal/sales-contract)  and per short legal announcement in the Customer Portal to all Customers, the following B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 October 2023 as notified below. 

Such amendments - including minor edits for your ease of reading and transparency – consist of the following changes for Customers benefit:

1. The registered address of Leaseweb Japan changed to 2-1272F, Akasaka, Minatoku, Tokyo 1070052, Japan; the address of the Leaseweb datacenter in Tokyo remain the same;
2. In order to comply with updated mandatory local law requirements, the Sales Terms and Conditions and Policies of our Canadian Leaseweb Sales Entity (Leaseweb Canada Inc.) have been amended (Clause 8.1, 8.9, 12.1, 16.3, 16.6 b), 18.2 a), 21.2 d), 25.4, 27.7, 29.1 of the Sales Terms and Conditions and Clause 5.4, 6.3,12.3, 23.1 of the Policies of Leaseweb Canada);
3. Renewed Public Cloud Services are being introduced by our Leaseweb Sales Entities located in the Netherlands, Germany, United Kingdom, United States, Canada and Singapore including specific product terms, SLA and Service Credits (Clause 15 of the Services Specifications and Clause 15 of the Support and Service Levels of Leaseweb Netherlands, Deutschland, United Kingdom, Canada and Asia Pacific). 

These Leaseweb B2B Sales Contract Schedules, consisting of Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per October 15, 2023 to all Sales Contracts and Service Orders taken into account the required notice period of fourteen (14) days. Please see https://www.leaseweb.com/legal/sales-contract for more information.

1 September 2023

Per this Legal Announcement as herewith duly provided at the website of Leaseweb (https://www.leaseweb.com/legal/sales-contract) and per short legal announcement in the Customer Portal to all Customers, the B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 September 2023.

Such amendments - including minor edits for your ease of reading and transparency – consist of the following changes for Customers benefit:

1. EOKM has changed its name to OFFLIMITS (Clause 12.7 of the Policies of Leaseweb Netherlands B.V.).
2. Additional provisions on the ASN Threshold have been implemented to the IP Connectivity Service (New Clause 15.4 in the Policies).

Changes are applicable to the Policies of all Leaseweb Sales Entities. These Leaseweb B2B Sales Contract Schedules, consisting of Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per September 15, 2023 to all Sales Contracts taken into account the required notice period of fourteen (14) days. Please see https://www.leaseweb.com/legal/sales-contract for more information.

1 August 2023

Per this Legal Announcement as herewith duly provided at the website of Leaseweb (https://www.leaseweb.com/legal/sales-contract)  and per short legal announcement in the Customer Portal to all Customers, the B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 AUgust 2023.

Such amendments - including minor edits for your ease of reading and transparency – consist of the following changes for Customers benefit:

1. Customers can request a downgrade or cancel the Services with shorter notice periods according to the followings (Clauses 5.4 and 20.4 of the Sales Terms and Conditions):

   Contract Term	New Notice Period
   Up to and including 3 months	1 hour
   6 months and longer	1 month

2. Leaseweb values the development of new technologies, including Artificial Intelligence. However, Leaseweb needs to protect its Confidential Information and Intellectual Property rights. Therefore, Leaseweb implements the “Customer AI code of Conduct” to limit and prohibit the use of Leaseweb’s Intellectual Property and Confidential Information in AI based computer systems (Clauses 3.6-3.8 of the Sales Terms and Conditions).

Changes are applicable to the Sales Terms and Conditions of all Leaseweb Sales Entities. These Leaseweb B2B Sales Contract Schedules, consisting of Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per August 15, 2023 to all Sales Contracts taken into account the required notice period of fourteen (14) days. Please see https://www.leaseweb.com/legal/sales-contract for more information.

1 July 2023

Per this Legal Announcement as herewith duly provided at the website of Leaseweb (https://www.leaseweb.com/legal/sales-contract)  and per short legal announcement in the Customer Portal to all Customers, the B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 July 2023.

Such amendments - including minor edits for your ease of reading and transparency – consist of the following changes for Customers benefit:

1. New Services Specifications, Support and Service Levels and Policies for newly launched Multi-CDN Services for our Leaseweb UK, Canadian and US Sales Entities. The Multi-CDN service descriptions for the Leaseweb Dutch and German Sales Entities have been fully aligned with this new launch. (Clauses 30 and 31 of the Services Specifications, Clause 24 of the Support and Service Levels, and Clause 15 of the Policies).
2. The addition of Customers’ responsibility to maintain an inventory list of its Collocated Equipment for PCI-DSS compliance purposes in the Services Specifications.

These Leaseweb Sales Contract Schedules, consisting of Leaseweb Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per July 15, 2023 to all Sales Contracts taken into account the required notice period of fourteen (14) days. Please see https://www.leaseweb.com/legal/sales-contract for more information.

3 April 2023

Per this Legal Announcement as herewith duly provided to all Customers, the B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 April 2023. Such amendments - including minor edits for your ease of reading and transparency – consist of the following changes for Customers benefit:

1. New Customer code of conduct (New Clause 16.10 in the Sales Terms of Conditions)
2. For improved customer experience and for a smooth onboarding the KYC Customer Verification procedure including sanctions check has been clarified (Clauses 4.3 and 4.5 Sales Terms and Conditions)
3. All Leaseweb Sales Contract Schedules have been updated to reflect the new Leaseweb branding - Leaseweb Reliable Cloud
4. The removal of the discontinued service “Domain Protection Service” from the Services Specifications and Support and Service Levels

These Leaseweb Sales Contract Schedules, consisting of Leaseweb Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per April 17, 2023 to all Sales Contracts taken into account the required notice period of fourteen (14) days. Please see https://www.leaseweb.com/legal/sales-contract for more information. January, 2023